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Airlines Mobile App for the Sultanate of Oman

Starting off as Oman International Services (OIS) in 1970, as a civil aircraft handling services provider, until the recent code share partnership with the Ethiopian Airlines; it is indeed a prestigious history held by OMAN AIR - the designated carrier of the Sultanate of Oman.

Oman Air has always inculcated an attitude of building itself to a higher level, encouraging innovations and maintaining a skilled and dedicated workforce; which has accelerated them to one of the leading positions in international airline business.

Mission Statement

"Modern Vision, Timeless Traditions..."

" At Oman Air we are committed to exceed the expectations of our valuable customers and stake holders by building a 'First Choice Airline'. Our aim is to provide a safe, reliable and seamless flying experience, enhanced by warm and friendly customer services, without compromising on quality and profitability. As the national carrier we are committed to support the local community and to promote in-bound tourism to the Sultanate ".

Scenario

With smartphones penetrating the market, experts predict that it is set to overtake the computer as the most common device to access the internet.

Airlines are becoming more proactive on the mobile app scene, enabling travellers to do increasingly more transactions on their smartphones while on the move – from booking flights to checking-in.

The question that simply arises is that how many incremental bookings will be achieved through this channel rather than through the airline's website ?

It is a valuable service that Oman Air has provided for their customers by complementing their website with "useful, tailored and real-time information" through smartphones. It enables customers to search for fares, book flights, manage their booking, check-in online and access airport information, all through their smartphones.

Airline travellers are benefited with preferences to save and access personal information, like frequent flier numbers and mobile boarding passes. Customer interactions are made more convenient by providing such features; all in one place.

Mobile applications provide more functionality than websites and enable airlines to drive revenue by selling ancillary services and flight upgrades, among other things.

Self-service can save airlines and airports a significant amount of resources and money, as it requires fewer customer service representatives to answer.

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