With the players like Ola, Lyft and various other taxi dispatch software ruling the taxi dispatch business, the survival of the newcomers to taxi business to build their own presence in the market has become quite challenging. The secret of running a business and setting the right game plan can be the deciding factor in the success of your taxi business. If you are still using the traditional method where customers want to make a call and confirm the booking, then mind it, you have already started losing your customers.
The journey from ‘call a taxi’ to ‘taxi apps’
Uber is the first ever to grab this opportunity and has revolutionized the entire taxi industry. After the introduction of Uber, the old age taxi business is facing difficulty to acquire customers since shifting towards this app based services offer a better taxi booking experience. The fact that Uber has gained billions in their revenue has influenced many entrepreneurs to enter into the on-demand world to establish taxi dispatch apps.
And this is the reason why it is said that latest technologies are necessary for taxi businesses to stay competitive and grow taxi businesses. You as a taxi business owner can build your own taxi dispatch app by adding your own branding and customization by partnering with a taxi dispatch app development company.
Now let’s move further to take a look at the benefits of taxi dispatch app development:
1. Real-time tracking:
As you know, your drivers should be aware of the pickup and the location of the passenger. With the option of real-time tracking in your taxi dispatch app, both the passengers and the drivers can be aware of each other’s location and make the process of pickup seamless. You can track all the drivers and monitor whether the drivers are reaching to the given pickup location or not. This helps you in improving your services than your competitors. The old method does not allow this feature, which means you cannot monitor your driver’s performance.
2. Increase in the driver’s efficiency
The productivity and the efficiency of the driver should be managed. The experience of a ride of the passenger, i.e. a bad ride or some fare issue there is no way to detect them. With the taxi dispatch software, you can monitor the driver’s performance, productivity and allows the riders to leave a feedback during the ride. This helps to resolve the actual problem and gain improved driver’s efficiency.
3. Feedback System
The feedback system is the best feature of the taxi dispatch app built. In the traditional method of a hailing a taxi, there was no room for giving a feedback. Hence, no matter how great your taxi services are the potential customers are not going to know about them. Moreover, a small discomfort caused during the ride can affect the reputation of the company. In a Taxi dispatch app, the passenger has complete freedom to report a problem and you can identify where the action has to be taken to resolve them. Resolving an issue means ensuring that it doesn’t happen again to contribute towards the expansion of your business.
In a nutshell, a taxi dispatch app can:
In today’s world of tough competition in taxi industry among such ride-sharing giants such as Uber, Lyft and alike, it takes more effort to stay afloat and develop. For opening a taxi company, of course, you should begin with all the inevitable processes like licensing, company insurance, required vehicles, etc. Follow these and you will be well on your way to have a successful taxi business. Now you know the advantages that you get in a taxi dispatch app for your business. There are a lot of advantages of using taxi dispatch apps without any severe drawbacks that happen with new mobile technology. These taxi apps do not just offer taxi services – but some of the more advanced apps even provide several options including customized booking of trips, commercial deliveries, and point to point solutions to name a few. We can help you in building a fully branded and customized custom taxi dispatch app to continuously manage your everyday operations and grow your taxi business.